{"id":399,"date":"2025-10-29T22:39:17","date_gmt":"2025-10-29T22:39:17","guid":{"rendered":"https:\/\/cupcake.website\/?p=399"},"modified":"2025-10-29T22:39:17","modified_gmt":"2025-10-29T22:39:17","slug":"starbucks-tests-green-dot-ai-to-predict-your-order","status":"publish","type":"post","link":"https:\/\/cupcake.website\/?p=399","title":{"rendered":"Starbucks Tests Green Dot AI To Predict Your Order"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div data-journey-body=\"standard-article\">\n<ul data-node-id=\"0\" class=\"css-kw9lqy emevuu60\">\n<li data-node-id=\"0.0\">Brian Niccol announced Starbucks&#8217; new AI technology at  Salesforce\u2019s annual Dreamforce event. <\/li>\n<li data-node-id=\"0.1\">Green Dot, which is currently being piloted at select locations, will serve as a &#8220;barista assistant.&#8221; <\/li>\n<li data-node-id=\"0.2\">Ultimately, the company hopes to use the AI technology to predict customers&#8217; orders.<\/li>\n<\/ul>\n<hr data-node-id=\"1\" class=\"css-18pb4rg emevuu60\"\/>\n<p data-journey-content=\"true\" data-node-id=\"2\" class=\"css-6wxqfj emevuu60\">Since stepping into the CEO role, Brian Niccol has been hard at work revamping the Starbucks brand. He&#8217;s simplified the menu, closed down unnecessary mobile caf\u00e9s, and brought back cup doodles. Now, an even bigger (almost inconceivable) update is coming: AI baristas that will literally predict your order.  <\/p>\n<p data-journey-content=\"true\" data-node-id=\"3\" class=\"css-6wxqfj emevuu60\">During Salesforce\u2019s annual Dreamforce event, Niccol revealed that the company is developing internal technology to help baristas prepare coffee more efficiently and even anticipate someone&#8217;s order before it&#8217;s placed. Starbucks is exploring how to implement AI to make it the &#8220;world&#8217;s greatest customer service company again,&#8221; <a href=\"https:\/\/fortune.com\/2025\/10\/16\/starbucks-ceo-brian-niccol-secret-ai-barista-green-dot\/\" target=\"_blank\" data-vars-ga-outbound-link=\"https:\/\/fortune.com\/2025\/10\/16\/starbucks-ceo-brian-niccol-secret-ai-barista-green-dot\/\" data-vars-ga-ux-element=\"Hyperlink\" data-vars-ga-call-to-action=\"Fortune reports\" data-node-id=\"3.1\" class=\"body-link css-1i7jlb0 emevuu60\"><em data-node-id=\"3.1.0\"><em data-node-id=\"3.1.0.0\">Fortune <\/em><\/em>reports<\/a><em data-node-id=\"3.2\"><em data-node-id=\"3.2.0\">.<\/em><\/em> <\/p>\n<p data-journey-content=\"true\" data-node-id=\"4\" class=\"css-6wxqfj emevuu60\">The Seattle-based coffee giant has created a tool called Green Dot as a &#8220;kind of barista assistant.&#8221; And while it sounds like some sort of fever dream, it&#8217;s legit. A Starbucks rep told the outlet that Green Dot Assist <a href=\"https:\/\/about.starbucks.com\/press\/2025\/meet-green-dot-assist-starbucks-generative-ai-powered-coffeehouse-companion\/\" target=\"_blank\" data-vars-ga-outbound-link=\"https:\/\/about.starbucks.com\/press\/2025\/meet-green-dot-assist-starbucks-generative-ai-powered-coffeehouse-companion\/\" data-vars-ga-ux-element=\"Hyperlink\" data-vars-ga-call-to-action=\"was piloted in June\" data-node-id=\"4.1\" class=\"body-link css-1i7jlb0 emevuu60\">was piloted in June<\/a> and has since begun rolling out across stores.<\/p>\n<section data-embed=\"watch-next\" data-lazy-id=\"P0-14\" data-node-id=\"5\" class=\"embed\"\/>\n<p data-journey-content=\"true\" data-node-id=\"6\" class=\"css-6wxqfj emevuu60\">According to <a href=\"https:\/\/www.today.com\/food\/news\/starbucks-ceo-ai-barista-green-dot-assist-rcna238648\" target=\"_blank\" data-vars-ga-outbound-link=\"https:\/\/www.today.com\/food\/news\/starbucks-ceo-ai-barista-green-dot-assist-rcna238648\" data-vars-ga-ux-element=\"Hyperlink\" data-vars-ga-call-to-action=\"TODAY\" data-node-id=\"6.1\" class=\"body-link css-1i7jlb0 emevuu60\">TODAY<\/a>, Niccol refuted the claim that AI could replace human baristas. &#8220;We\u2019re not near that right now,&#8221; he said, adding that the company is prioritizing including &#8220;more partners back into our stores to give people a great, not robotic&#8221; experience. A spokesperson added that Green Dot is meant to &#8220;assist&#8221; employees and make their &#8220;jobs easier&#8221; rather than replacing them entirely.<\/p>\n<p data-journey-content=\"true\" data-node-id=\"7\" class=\"css-6wxqfj emevuu60\">Niccol said that the Starbucks app is the main focus for their AI implementation. How will it work? Customers won&#8217;t even have to open the app\u2014just speak into their phone and say, &#8220;Hey, I need my Starbucks order. I&#8217;ll be there in 10 minutes.&#8221; Shook? Same. <\/p>\n<p data-journey-content=\"true\" data-node-id=\"8\" class=\"css-6wxqfj emevuu60\">It will &#8220;anticipate customer demand more accurately,&#8221; the spokesperson said. The &#8220;voice-driven ordering experiences&#8221; should make for a &#8220;more seamless and personalized&#8221; ordering process.  <\/p>\n<p data-journey-content=\"true\" data-node-id=\"9\" class=\"css-6wxqfj emevuu60\">So, I guess robot baristas aren&#8217;t our future\u2014at least not in the near term.  <\/p>\n<section data-embed=\"editorial-link\" data-lazy-id=\"P0-15\" data-node-id=\"10\" class=\"embed\">\n<aside class=\"css-fcvumo e94w1mj1\"\/><\/section>\n<\/div>\n<p><br \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Brian Niccol announced Starbucks&#8217; new AI technology at Salesforce\u2019s annual Dreamforce event. Green Dot, which is currently being piloted at select locations, will serve as a &#8220;barista assistant.&#8221; Ultimately, the company hopes to use the AI technology to predict customers&#8217; orders. Since stepping into the CEO role, Brian Niccol has [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":400,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-399","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-food-news"],"_links":{"self":[{"href":"https:\/\/cupcake.website\/index.php?rest_route=\/wp\/v2\/posts\/399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cupcake.website\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cupcake.website\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cupcake.website\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cupcake.website\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=399"}],"version-history":[{"count":0,"href":"https:\/\/cupcake.website\/index.php?rest_route=\/wp\/v2\/posts\/399\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cupcake.website\/index.php?rest_route=\/wp\/v2\/media\/400"}],"wp:attachment":[{"href":"https:\/\/cupcake.website\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=399"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cupcake.website\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=399"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cupcake.website\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}