For years, Kraft Mac & Cheese has prided itself on being the cheesiest, but there’s one TikToker who would beg to differ. A user who goes by the screen name @aceengel has a serious grudge with Kraft after she purchased several boxes of their gluten-free mac & cheese that were missing cheese sauce packets. And she’s not alone.

In her video, @aceengel claimed that she purchased four different boxes of Kraft Mac & Cheese gluten-free in separate locations and in different cities, and all of the boxes were missing sauce pouches.

Others chimed in, revealing that they’ve also purchased boxes of the gluten-free mac that were missing cheese sauce.

“I hope this message reaches somebody at Kraft. You guys are having a problem in production. I’m not being a Karen…I spent so much money on Kraft Mac & Cheese, and this didn’t start happening until about two months ago,” she explained. “And now it’s to the point where I feel like I can’t even buy boxes of Kraft Mac & Cheese gluten free because it’s not gonna have the sauce product. And it’s just a waste of my money.”

The video did reach Kraft, which responded with: “Hello. We apologize for this issue. We’re not having any quality issues with our gluten-free Kraft Mac and Cheese.”

Once seeing Kraft’s reply, users in the comments accused the brand of “gaslighting.”

“Did Kraft just gaslight you saying this isn’t an issue? Oh hell no,” one person wrote.

“The gaslighting is so much worse than them not responding at all wtf lmao,” read another comment.

Sounds like some commenters are not feeling all that cheery (or cheesy) this holiday season.

Lettermark

Danielle Harling is an Atlanta-based freelance writer with a love for colorfully designed-spaces, craft cocktails and online window shopping (usually for budget-shattering designer heels). Her past work has appeared on Fodor’s, Forbes, MyDomaine, Architectural Digest and more. 


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